Frequently Asked Questions

How long has Dynamark been in business?

Dynamark has been in the security business for over 40 years.  Our current staff has over 60 years of combined experience in the sales, installation and monitoring of commercial and residential security and fire systems.

What industry approval does Dynamark have?

• UL Listed: A "UL Listed central station" is an alarm monitoring facility that has demonstrated the ability to provide Standards-complying service. For monitoring stations, UL requirements cover building structure, receiving and monitoring equipment, and staffing issues in addition to installation and ongoing service. To be able to provide Standards-complying service, the building, equipment and staffing requirements have to be met at all times.
  
  

• FM Approved: FM Approvals’ Central Station Placarding Program provides independent third-party verification of Code-Compliant Fire Alarm Signaling Systems for commercial and industrial applications.
  
  

• IQ Certified: In order to earn IQ Certification, companies must undergo a rigorous evaluation by the IQ Certification Board, made up of security, law enforcement, fire, state regulatory and insurance industry representatives. Throughout the application process, companies must demonstrate that they adhere to the IQ Certification Program’s strict Policies and Guidelines. To ensure that these companies continue to meet the IQ Certification standards, they must annually demonstrate to the Board that they meet the IQ Certification guidelines to earn re-certification.
  
  

• The Monitoring Association Five Diamond Certified: The Monitoring Association Five Diamond 100% Operator Certified Central Station designation is granted to central stations that:
  • Have 100% of its central station operators certified by The Monitoring Association Central Station Operator Level 1 Online course
  • Further pledge to continue all future certifications through The Monitoring Association
  • Are  members in good standing
  • Satisfy all of the requirements of the five points of excellence

 

Companies achieving and maintaining The Monitoring Association Five Diamond Certification are committed to serving the public and the AHJs through the professional development and standardization of training for all of their central station operators. This certification, and its annual renewal, demonstrate a commitment of The Monitoring Association Five Diamond Central Station to the continual upgrade in the performance levels of the central station operators who are the first line of defense in private sector emergency response.

Is Your Central Station Backed Up In Case of a Power Outage?

Yes, our central station is triple redundant with the three levels of backup power supply:

• Level One: Our UPS System (Uninterruptible Power Supply) ensures that momentary power blips and surges will not disrupt our operations. It also provides surge protection against lightning strikes.
  
  

• Level Two: Dynamark is serviced by Natural Gas Generac Generator with an continuous supply of municipal natural gas. This generator will run the entire facility for as long as a local power outage may last. The generator is tested weekly.
  
  

• Level Three: A secondary natural gas generator backs up the primary in the event that something causes it to cease to function, and will keep all critical operations functional. It is tested weekly.